Getting Started
Onboarding Guide
Welcome to Cloudfira! This guide walks you through the process from order to go-live.
1. Order Confirmation
After signing your service agreement, you'll receive:
- Order confirmation with service details
- Customer portal login credentials
- Assigned project manager contact
- Expected timeline for delivery
2. Site Survey & Planning
For physical connections, our team will:
- Coordinate with your data center or facility
- Confirm cross-connect details
- Verify handoff specifications (fiber type, connector, port speed)
- Schedule installation date
3. Technical Configuration
We'll work with you to gather technical details:
For DIA Services:
- IP addressing requirements (IPv4/IPv6 allocation)
- Routing preference (static or BGP)
- VLAN configuration if applicable
For IP Transit:
- Your ASN
- Prefixes to announce (must be in IRR)
- BGP session details (MD5 if required)
- Communities for traffic engineering
For Voice Services:
- SIP endpoint details
- Number porting requirements
- Codec preferences
- Emergency service address
4. Installation & Testing
On installation day:
- Cross-connect is activated
- Physical layer testing (light levels, errors)
- IP/BGP session establishment
- Throughput testing
- Latency and jitter verification
5. Go-Live & Handover
Once testing is complete:
- Service declared live
- Monitoring enabled (you'll see traffic in the portal)
- Handover call with NOC for support procedures
- Billing starts per contract terms
Typical Timelines
| Service | Standard | Express |
|---|---|---|
| DIA (existing building) | 10-15 days | 5 days |
| DIA (new build) | 30-60 days | N/A |
| IP Transit | 5-10 days | 2 days |
| Voice/SIP | 5 days | 1 day |
Need Help?
Contact your project manager or email onboarding@cloudfira.com for any questions during the process.